These Purchase Terms apply to all products and services purchased through https://www.purelunca.com (the “Site”).

The Site is operated by Sichuan Natailiqing Trading Co., Ltd., doing business as Purelunca (the “Company,” “we,” “us,” or “our”).

Purelunca is a brand operated by Sichuan Natailiqing Trading Co., Ltd.

By placing an order or purchasing products through our Site, you agree to these Purchase Terms, as well as our:

• Terms of Service;
• Privacy Policy;
• Shipping Policy;
• Return & Refund Policy;
• Other applicable policies published on our Site.

These Terms describe the conditions that apply when purchasing products through our website, including order processing, product information, payments, delivery, and customer responsibilities.

If you do not agree with these Terms, please do not place an order or use our purchasing services.

General Requirements

By submitting an order through Purelunca, you confirm that:

• You are at least 18 years old or have permission from a legal guardian;
• You have the legal ability to enter into a purchase agreement;
• The information you provide during checkout is accurate and complete;
• You comply with applicable laws and regulations in your location.

You are responsible for ensuring that purchased products can be legally received and used in your country or region.

Where permitted by applicable laws, communications between you and Purelunca, including customer service emails and order-related communications, may be retained for customer support, order verification, and dispute resolution purposes.

Privacy

Information collected through our website, checkout process, email communications, and customer interactions will be handled according to our:

Privacy Policy

Our Privacy Policy explains how we collect, use, protect, and process personal information.

We may update our Privacy Policy from time to time due to operational, legal, or regulatory requirements.

Order Submission and Processing

After submitting an order, you will receive an order confirmation email.

We reserve the right to review, modify, delay, or cancel orders when necessary, including situations involving:

• Product availability issues;
• Incorrect pricing or product information;
• Suspected fraudulent or unauthorized transactions;
• Errors that prevent successful order completion.

If an order is canceled, any payment received will be refunded according to the applicable circumstances.

Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and pricing information displayed on our Site are accurate and updated.

However, due to technical limitations, product updates, or other circumstances, minor differences may occur.

If a product received is materially different from the description provided on our Site, customers may contact our support team for assistance according to our:

Return & Refund Policy

Pricing

We strive to maintain accurate pricing information on our Site.

In the event of an obvious pricing error caused by technical issues, system updates, or incorrect information, we reserve the right to:

• Cancel the affected order;
• Contact the customer regarding the issue;
• Provide an appropriate resolution.

Any applicable refunds will be processed according to the original payment method.

Product Availability and Delivery

Product availability may change depending on inventory status and order processing conditions.

Shipping times, processing times, and delivery information are described in our:

Shipping Policy

Actual delivery times may vary depending on factors including:

• Destination location;
• Shipping method;
• Customs procedures;
• Carrier delays;
• Weather conditions;
• Other circumstances beyond reasonable control.

Customers should review shipping information before completing their purchase.

Product Disclaimer

Products purchased through Purelunca are intended to meet the descriptions provided on our website.

Customers are responsible for ensuring that products are suitable for their intended use and comply with applicable regulations in their country or region.

Product appearance, packaging, or specifications may vary slightly due to manufacturing updates or product improvements.

Taxes and Duties

Customers may be responsible for taxes, customs duties, or other charges imposed by their destination country or region.

These charges may include:

• Import duties;
• Customs fees;
• Value-added taxes;
• Other government-required charges.

Customers should check applicable regulations in their location before completing a purchase.

Contact Information

If you have any questions regarding these Purchase Terms, please contact us:

Brand Name:
Purelunca

Legal Company Name:
Sichuan Natailiqing Trading Co., Ltd.

Customer Support Email:
service@purelunca.com