Shipping Policy
At Purelunca, operated by Sichuan Natailiqing Trading Co., Ltd., we are committed to providing customers with a clear, reliable, and transparent shipping experience.
We carefully process each order and work with trusted logistics partners to help ensure your package is delivered safely and efficiently.
Order Processing Time
Orders are typically processed within:
1–5 business days after payment confirmation
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Processing times may vary depending on:
- Order volume;
- Holidays;
- Promotional periods;
- Product availability;
- Other circumstances affecting order preparation.
Orders are processed during regular business days, excluding weekends and public holidays.
Orders placed on weekends or holidays will normally begin processing on the next available business day.
Estimated Delivery Time
After dispatch, most orders are estimated to arrive within:
10–20 business days
The total delivery timeframe includes:
- Order processing time;
- Shipping transportation time.
Actual delivery times may vary depending on:
- Shipping destination;
- Local delivery services;
- Customs procedures;
- Regional delivery conditions.
Delivery delays may occur due to circumstances beyond our reasonable control, including:
- Customs inspections;
- Transportation delays;
- Weather conditions;
- Carrier-related issues.
Fulfillment and Shipping Origin
Orders may be fulfilled from our own facilities or trusted partner facilities depending on:
- Product availability;
- Inventory location;
- Delivery destination.
We work with reliable logistics partners to provide suitable delivery solutions for different regions.
Tracking Your Order
Once your order has been shipped, we will send a shipping confirmation email containing your tracking number.
You may track your package through:
17TRACK
Please note that tracking information may require some time to update after shipment.
If your tracking information does not update immediately, this does not necessarily mean that your package has stopped moving.
Shipping Fees
We provide standard shipping options based on destination and order details.
The applicable shipping fee will be displayed during checkout before payment is completed.
If a shipping charge applies, customers will be able to review the amount before submitting their order.
International Shipping Availability
Purelunca provides international shipping where available.
If we are unable to deliver to your location due to shipping restrictions or other limitations, our customer support team will contact you and provide available options.
For shipping-related questions, please contact:
Email:
service@purelunca.com
Delayed or Lost Packages
If your tracking information has not been updated for an extended period, or your package appears to be delayed or lost, please contact our customer support team.
Please provide:
- Order number;
- Tracking number;
- Relevant delivery information.
Our team will review the situation and provide appropriate assistance based on the circumstances.
Email:
service@purelunca.com
Updating Your Shipping Address
If you need to update your shipping address, please contact us as soon as possible after placing your order.
Address change requests should be submitted before your order enters the processing or shipping stage.
Once an order has been shipped, we may not be able to update the delivery address.
Please contact:
Email:
service@purelunca.com
Shipping Address and Billing Address
Your shipping address does not need to be the same as your billing address.
You may provide a different delivery address during checkout, provided that all information is accurate and complete.
Customers are responsible for ensuring that the shipping address entered during checkout is correct.
Contact Information
Brand Name:
Purelunca
Legal Company Name:
Sichuan Natailiqing Trading Co., Ltd.
Customer Support Email:
service@purelunca.com
Business Address:
Room 2408, Floor 24, Building 4, Unit 1, No. 299 Yinglong South 1st Road, Chengdu High-tech Zone, Sichuan Province, China