Return & Refund Policy
At Purelunca, operated by Sichuan Natailiqing Trading Co., Ltd., we want every customer to have a smooth and reliable shopping experience.
This Return & Refund Policy explains the conditions, procedures, and requirements for requesting returns, exchanges, or refunds for purchases made through our website.
Order Cancellation
You may request to cancel your order before it enters the processing or fulfillment stage.
If your cancellation request is approved, we will issue a full refund to your original payment method.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
To request an order cancellation, please contact us as soon as possible:
Email:
service@purelunca.com
Returns
We accept eligible return requests submitted within 14 calendar days after delivery.
To qualify for a return, the item must:
- Be unused and in its original condition;
- Include original packaging and accessories when applicable;
- Include proof of purchase or order confirmation.
Customers must contact our support team and receive return instructions before sending any item back.
Returns sent without prior approval may not be accepted.
How to Request a Return
To request a return, please contact our customer support team:
Email:
service@purelunca.com
Please include:
- Order number;
- Product name or item being returned;
- Reason for the return;
- Photos or videos of the product when applicable.
Our team will review your request and provide the appropriate return instructions.
Return Address
Please do not send returned items to our business registration address unless specifically instructed.
After your return request has been approved, our customer support team will provide the correct return address and detailed return instructions.
Return Shipping Costs
Customer Preference Returns
For returns caused by personal preference, including:
- Changed your mind;
- Ordered the wrong item;
- No longer need the product;
customers are responsible for return shipping costs.
Damaged, Defective, or Incorrect Items
If your order arrives:
- Damaged;
- Defective;
- Incorrect;
- Significantly different from the product description;
please contact us with supporting information.
We will provide an appropriate solution, which may include:
- Replacement;
- Refund;
- Other suitable resolution.
Customers will not be required to cover additional costs caused by product defects, incorrect shipments, or fulfillment errors.
Refunds
After we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved, refunds will be issued to the original payment method within:
5–10 business days after the returned item has been received and inspected.
Please note that the actual time for funds to appear in your account may vary depending on your payment provider or financial institution.
Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank or payment account again;
- Contact your payment provider or financial institution;
- Contact our customer support team for further assistance.
Email:
service@purelunca.com
Contact Information
Brand Name:
Purelunca
Legal Company Name:
Sichuan Natailiqing Trading Co., Ltd.
Customer Support Email:
service@purelunca.com