We’re Here to Support Your Shopping Journey

Welcome to Purelunca.

Purelunca is a brand operated by Sichuan Natailiqing Trading Co., Ltd.

We are committed to providing customers with reliable products, transparent service information, and a smooth and enjoyable online shopping experience.

At Purelunca, we believe that great service goes beyond providing quality products. Our team focuses on creating a simple, convenient, and trustworthy experience for every customer — from discovering products and placing orders to receiving delivery updates and after-sales assistance.

Whether you have questions about product details, order status, shipping information, payments, returns, or refunds, our customer support team is always ready to provide helpful assistance and timely solutions.

📬 Get in Touch With Us

For product inquiries, order assistance, shipping questions, or customer support requests, please contact our team:

Brand Name:
Purelunca

Legal Company Name:
Sichuan Natailiqing Trading Co., Ltd.

Customer Support Email:
service@purelunca.com

Business Address:
Room 2408, Floor 24, Building 4, Unit 1, No. 299 Yinglong South 1st Road, Chengdu High-tech Zone, Sichuan Province, China

⏰ Customer Support Hours

Service Days
Monday – Friday

Estimated Response Time
Usually within 24–48 business hours

During holidays, promotional periods, or times of increased customer inquiries, response times may be slightly longer than usual.

Thank you for your patience and understanding.

Our team will review your request and respond as soon as possible.